Please read all our terms and conditions carefully before placing the order
FedEx is our shipping partner. It generally takes around 2 weeks to dispatch your jeans from the time you have placed the order. Once shipped it can take around 4-6 days to reach you. We will update you with the tracking number so that you can track your shipment online. Shipping may actually take less time than what is stated here, however if the order is on hold due to reconfirmation for measurements or fabric stock issue or for any other reason if there is a delay in shipment, our customer support team will be in continuous discussion with you all the time and assist you if the order is urgent.
Cost of Shipping
We offer free shipping worldwide
Delivery is made to the address specified by you at the time of placing the order on the website. P.O addresses are not accepted by our shipping partners. In case you need to change the address please do so within 4 days of placing the order. Made to order Jeans shall not be held responsible for any delay in delivery resulting from incomplete or inaccurate information provided by the client or in case of no show at the address provided.
The product price will those applicable on the date of placing the order on the website as displayed on the website except where the client has been given any discount coupons. The price shall be paid in the currency shown on the website. Client has to make full payment including shipping at the time of placing the order through the secure payment system on the website. No orders will be processed without receipt of the full payment. MTOJ reserves the right to change the price of the products at any time without prejudice to ongoing orders.
We specialize in custom jeans - each of the jeans are individually made and hand crafted - there is always a possibility of actual measurement to vary slightly from the given measurements. But before we dispatch there is a strict quality check and we dispatch only after we are completely satisfied about our product. Please note when you provide body measurement the actual measurements are made in a manner to fit you according to the body measurement and the actual jeans measurement may not match your body measurements. If our measurements substantially differ from what you submitted we will replace/ redo the jeans/garment with a new one absolutely free of charge. As these garments are custom made specially for you we do not provide any refund. We have been making custom jeans for long and have found that if you measure according to our instructions given the possibility of any error is minimal. In case of nonconformity of the product client shall have seven calendar days to claim for any redo of the jeans. If the claim is not made by the client within 7 calendar days MTOJ shall be relieved of any obligation and or liability to the client. MTOJ shall within 45 days after the claim has been proven for product default will remake a new pair.